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Thursday, March 26, 2015

Hotel manager: job description

Specific duties and the amount of customer or staff contact vary according to the size of employer: hotel managers in larger organisations may be mostly office-based, whereas managers of smaller establishments often have frequent contact with both customers and employees. Typical responsibilities include:
  • recruiting, training and supervising staff
  • managing budgets
  • maintaining statistical and financial records
  • planning maintenance work, events and room bookings
  • handling customer complaints and queries
  • promoting and marketing the business
  • ensuring compliance with health and safety legislation and licensing laws
Rapid career progression is possible into higher managerial roles both within the UK and overseas. Promotional opportunities are generally best for employees who are willing or able to change job location, to specialise in one area such as marketing, sales or human resources, or to move into related areas of employment.

Typical employers of hotel managers

  • Hotel chains
  • Independent hotels and motels
  • Residential clubs
  • Resorts
  • Inns
  • Hotel and leisure groups

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