Specific duties and the amount of customer or staff contact vary according to the size of employer: hotel managers in larger organisations may be mostly office-based, whereas managers of smaller establishments often have frequent contact with both customers and employees. Typical responsibilities include:
recruiting, training and supervising staff
maintaining statistical and financial records
planning maintenance work, events and room bookings
handling customer complaints and queries
promoting and marketing the business
ensuring compliance with health and safety legislation and licensing laws
Rapid career progression is possible into higher managerial roles both within the UK and overseas. Promotional opportunities are generally best for employees who are willing or able to change job location, to specialise in one area such as marketing, sales or human resources, or to move into related areas of employment.